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distributor of world leading cycle brands

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Extra UK and COVID-19

Author: Extra UK | Thu, 19 Mar 2020

Extra UK and COVID-19

Dear all 

Following this week's Government statement, Extra UK is taking steps to comply with all guidance on working through Covid-19 (Coronovirus).

Staff safety and well-being is of the utmost importance to us and we want to ensure that we comply with Government guidance to the fullest to minimise risk to staff, friends, and family as well as the wider UK population. 

From Thursday 19th March, all Extra UK staff who can, will work remotely. During this time, the warranty department and technical support lines will remain open, and staff remaining on premises have been briefed to follow health and safety procedures in order to stay safe. Customer service phone lines will be open from 9.00 up to 16.00 Monday to Friday and our B2B website will remain fully operational.

At this stage, we don't foresee any immediate changes to the level of service from Extra UK, however due to the large amount of uncertainty around working procedures, any updates or changes to existing practices will be communicated to all stakeholders as soon as possible.

We thank you for your understanding during this time, and would like to offer our sincerest thoughts to all individuals and businesses affected by the Coronavirus, and offer thanks to all for their continued support. 

For any technical or warranty enquiries, the contact details remain the same. You can contact the team on 01933 672 170 (option 2) or email us at service@extrauk.co.uk.

For all sales enquiries, please contact your ASM ON the usual channels or call us on 01933 672 170 (option 1).

Thank you

The Extra UK Team

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